Privacy Policy

Broadway Signature Experiences LLC ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our website or submitting an inquiry, booking, or contact form, you agree to the practices described here.

1. Information We Collect

We collect information you provide directly to us, including your name, email address, and phone number; event details such as event type, date, location, and preferences; any information you include in an inquiry, booking, or contact form; and communications between you and us. We may also automatically collect limited technical information (such as browser type, device, and general usage data) through standard website analytics.

We use cookies and similar tracking technologies to operate our website, remember your preferences, and understand how visitors use our site. You can control or disable cookies through your browser settings; doing so may affect some site functionality.

2. How We Use Your Information

We use your information to respond to your inquiries and provide quotes and proposals; to schedule, confirm, and remind you of consultations and appointments; to coordinate and deliver event services; to send you service-related and, where you have separately opted in, promotional messages by email and SMS text message; and to improve our services and website.

3. SMS / Text Messaging

If you provide your phone number and opt in through our booking or contact forms, we may send you SMS text messages. Our forms offer two separate, optional consent choices, and we send only what you agreed to receive:

• Non-marketing messages — event consultation confirmations, appointment reminders, quote and proposal follow-ups, and event-day logistics updates.
• Marketing messages — special offers, discounts, seasonal packages, and service updates.

Consent to receive text messages is never a condition of purchase or of submitting any form. Message frequency varies. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP. Reply HELP for help.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How We Share Information

We do not sell your personal information. We may share information only with trusted service providers and vendors who help us operate our business and deliver events (for example, our CRM/messaging platform and payment processor), under obligations to protect your information; when required by law, regulation, or valid legal process; or to protect the rights, safety, or property of our company, our clients, or others. As stated above, mobile phone numbers and SMS consent are never shared with third parties for their own marketing purposes.

5. Payments

Payments, including event deposits and balances, are processed through a third-party payment processor. We do not store full payment card details on our systems.

6. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. Access to your information is limited to personnel and service providers who need it to operate our business. No method of transmission or storage is completely secure, so while we work to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your information for as long as needed to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

8. Your Choices

You may opt out of SMS messages at any time by replying STOP. You may request access to, correction of, or deletion of your personal information by contacting us using the details below. You may unsubscribe from marketing emails using the link in those emails.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at info@broadwaysignatureexperiences.com or (661) 606-4023.

Broadway Signature Experiences LLC
6200 Canoga Ave, Ste 207, Woodland Hills, CA 91367

This Privacy Policy may be updated from time to time. Material changes will be posted on this page with an updated "Last updated" date.